The multi-care teamwork means there are many sets of eyes on each case. We guide them through the entire journey.”īaylor Scott & White Health’s Back and Neck Center implements a multi-disciplinary approach to care, which is highly beneficial from a patient’s perspective. “Then if the patient has a referral for a sub-specialist, we set up that appointment and follow up with them afterward. “We triage patients over the phone, provide an evaluation, and answer insurance and other questions in a very thorough manner,” Brandie Morris, RN says. The team includes RNs who work with patients as nurse navigators. Professionals with Baylor Scott & White Health’s Back and Neck Center exhaust conservative treatment options before recommending surgery. Other times, physical therapy with pain management directives is in order. Sometimes, physical therapy will rectify a problem. This concierge process facilitates everything for patients, “quarterbacking” between sub-specialists such as behavioral health, rehab, pain management and orthopedic and neuro spine specialists. Patients usually don’t even have to take off work. If certain criteria are met, a patient quickly receives a telehealth appointment with an Advanced Practice Professional, who establishes a care plan. Using a virtual visit, a nurse navigator determines the severity of an issue.

We shepherd people through a managed process,” LeMay says. “In traditional medical settings, sometimes a patient can wait four to six weeks to see a professional. No referral or wait period is required, and primary care is promptly established. Those with agonizing pain can contact the Back and Neck Center and, often within one business day, a nurse navigator will reach out to help. “Baylor Scott & White Health’s Back and Neck Center provides a ‘concierge’ navigation service, an expedited and seamless pathway for those suffering from acute back and neck pain,” says Lori LeMay, director of neuroscience with the center. Navigating appointments with specialists to determine cause and treatment options is painful in its own right: The process can be time-consuming and frustrating, adding insult to injury. A nyone who has experienced back or neck pain knows that the pain can be debilitating.

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